Refund Policy

At Agency Workplaces, we value your time, trust, and investment. We’re committed to delivering a smooth, high-quality experience across all our programs. Because our services involve customized evaluation and survey work, certain limitations apply to cancellations and refunds.

1. No Refunds for No-Shows or Late Cancellations

If your agency fails to launch or complete the survey or application within the confirmed schedule and without prior notice, the participation or booking fee will be non-refundable.
Reserved slots and staff time are allocated exclusively to your project.

2. No Refunds After Survey or Assessment Launch

Once a survey or recognition assessment has started—whether partially or fully—no refunds will be issued under any circumstances.
This includes withdrawal after responses have been collected or reviewed.

3. Rescheduling Policy

If you need to adjust your survey or interview window, one complimentary reschedule is allowed with at least 48 hours’ notice before the planned start.
Reschedules made within 48 hours may incur a processing fee or result in forfeiture of the session.

4. Delays or Unforeseen Circumstances

In the rare case of technical issues or disruptions on our end that prevent delivery, we’ll promptly reschedule your survey or provide a full refund if rescheduling isn’t possible.
We appreciate your understanding in circumstances beyond control.

5. Data & Deliverables

Due to the nature of our work, survey data and reports are considered final deliverables once shared. Refunds cannot be issued based on subjective preferences or outcomes.
If corrections are required for factual or technical issues, our team will review and amend at no additional cost.

6. Booking Confirmations

A booking is confirmed once a deposit or full payment has been received.
This confirms participation in the recognition or survey cycle and secures dedicated resources for your project.

Contact

If you have any questions about this policy or need clarification before starting your session, contact us at
📧 support@agencyworkplaces.com
— we’re happy to help ensure a smooth experience.